It has NOT been a good couple of months for United Airlines. First there was the leggings controversy, then Dr. Dao being forcibly removed from his flight and now there is Nicole Harper. Nicole Harper, a nurse and mother, posted that she was essentially forced by United Airlines flight attendants to pee in a cup. Yes, you read that correctly, she was forced to pee in a cup. Harper was flying from Houston to her hometown of Kansas City, MO and had to use the bathroom urgently. She suffers from an overactive bladder and has no control over when she has to use the restroom. She explained this to the flight attendants who didn’t want to hear what she was saying and still refused to let her use the airplane lavatory.
“I said ‘I’m going to need to use the restroom or I’m going to need a cup,'” she said in an interview with her local news affiliate. “They didn’t understand that I don’t have any control over the situation.”
When the flight attendant then handed her a cup, she was understandably shocked. Anyone would be honestly. Because the cups they use to serve beverages are small (as anyone who flies knows to be true), Harper had to ask for two cups. To add insult to injury, Nicole Harper had to relieve herself out in the open. “There was people all around … you know, strangers.” Naturally, she felt humiliated, especially because she had explained the situation to them beforehand. “I don’t know if they just didn’t understand that, you know, I really did not have any control over the situation,” Harper says that she has lived with this condition her whole life.
In a public Facebook post, Harper explained that she filed a complaint with Untied as soon as she got off the plane (as any smart person would!) She allegedly also filed a complaint with the Department of Transportation.
True to form, United released a statement, completely trying to absolve themselves of any responsibility. “Customer safety is always our first priority. Initial reports from the Mesa Airlines flight attendants indicate that Ms. Harper attempted to visit the lavatory on descent and was instructed to remain seated with the seat belt fastened per FAA regulations. At no point during the flight did flight attendants suggest that Ms. Harper use cups instead of the lavatory,” They said
If the customer expressly explained that she suffered from a medical condition, then there should have been special allowances made for that. No one should have to be humiliated like that in public. Bad move yet again United.
(Image: Instagram / @united)